Refund policy

RETURNS & EXCHANGES POLICY

We strive to ensure your complete satisfaction with every purchase while adhering to Consumer Rights Law. Below are the terms governing refunds and exchanges:

Policy Overview

• Online orders only: Eligible for returns/exchanges if purchased via our website (excludes in-store purchases).
• 10-day return window: Requests must be made within 10 days of delivery (exclusions apply to Original Bohemian Crystals Line, Five Journey sets, and Travel Sets).
• Hygiene restrictions: Unsealed/Opened fragrances cannot be returned or exchanged due to industry health standards.
• Condition requirements: Unwanted items may be considered for return if sealed/unopened, in original packaging, and accompanied by proof of purchase.

Note: Refunds are issued upon receipt and inspection of returned goods.